DELIVERY AND RETURN CONDITIONS

Delivery Process

Your orders will be delivered to cargo within 1 business day after bank approval. Depending on the distance of the delivery address to our company in Istanbul (VİTRAY PLASTİK AMBALAJ VE GIDA SANAYİ TİCARET ANONİM ŞİRKETİ KASIMPAŞA BRANCH), the courier company will deliver your order to you within 1-6 working days.

In areas subject to village distribution, the process takes 14 days.

Delivery times of special production products vary according to the production time. The delivery information and times of such products are specified on the product pages.

Delivery is not done on weekends and feast days.

All of the products you have chosen will be delivered to you by the contracted cargo companies.

The products you have purchased will be notified to you by a confirmation e-mail. If any of the products you have selected is not available in stock, an e-mail will be sent to you and you will be informed of the date when the product will be in stock for the first time.

www.vitraygida.com is an on-line shopping site. It allows multiple users to shop at the same time. Rarely, it is possible for the consumer to buy the same product and the product is out of stock. In such cases, if you contact us, necessary action will be taken.

If the product you have paid for online is not in our stocks, there is a waiting period of at least 4 (four) and at most 15 (fifteen) days. If the product cannot be given to the consumer between these dates, the payment made is returned to him. The information will be conveyed to the customer. Refunds are returned within 9 working days at the latest.

Product Return Policy If the product you purchased on our website is found to be faulty, you must contact us from the contact section of our page within 7 days at the latest from the delivery date. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 7 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

The cargo you send without contacting our company will not be accepted by us. Even if it is, the shipping fee will be charged to you. When inadvertently created orders are sent to you, our company does not cover any return shipping costs during the return process. In order processes with customer-related errors, the shipping fee is also the responsibility of the customer.

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