Vitray Plastik Ambalaj ve Gıda San. Trade AS DISTANCE SALES AGREEMENT


1.1- SELLER:

Title : Vitray Plastik Ambalaj ve Gıda San. Trade AS

E-commerce site address:

Address: Akçaburgaz, STREET NO 3 No: 3138, 34522 Esenyurt/İstanbul

Phone : 0212 283 57 84 – 0212 283 57 85

Fax : 0212 284 57 97

1.2- BUYER:

Name/surname/Title: ,

Address : , ,

Phone: 0, 0, 0



The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for Implementation of Distance Contracts, regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, which the BUYER has ordered electronically from the SELLER’s website. It is the determination of the rights and obligations of the parties in accordance with its provisions.


Type and Type, Quantity, Brand/Model, Color of the Products are as follows.


Payment method:

Delivery address : , ,

Delivery Person :

Billing address : , ,



4.1- The BUYER declares on the SELLER website that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the products subject to the contract and has given the necessary confirmation in electronic environment.

4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER’s residence for each product, provided that it does not exceed the legal 30-day period.

4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4- The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.5- For the delivery of the product subject to the contract, the price of the product(s) must be paid with the payment method preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.6- In case the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or illegal use of the BUYER’s credit card by unauthorized persons after the delivery of the product, not due to the BUYER’s fault, provided that the BUYER has delivered the product. It must be sent to the SELLER within 3 days. In this case, the shipping costs belong to the BUYER.

4.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days.

4.8- Defective or damaged products of the products sold or not with the warranty certificate can be sent to the SELLER for the necessary repair within the warranty conditions, in which case the shipping costs will be covered by the SELLER.

4.9- Our company cannot be held responsible for typographical errors and incorrect price entry.


The BUYER has the right to withdraw within 7 days from the delivery of the contractual product to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used within the framework of the provisions of Article 6. In case this right is exercised, it is obligatory to return the original invoice with a sample of the cargo delivery report indicating that the product delivered to the 3rd party or the BUYER has been sent to the SELLER. The product price is returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.


The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that deteriorate quickly or whose expiration date has passed. The use of the right of withdrawal in the following products is subject to the condition that the package of the product has not been opened, damaged and the product has not been used.

-All kinds of software and programs

-DVD, VCD, CD and cassettes

-Computer and stationery consumables (toner, cartridge, ribbon etc.)

-All kinds of cosmetics and health products


In the implementation of this contract, the Consumer Arbitration Committees and the BUYER or SELLER’s residence up to the value announced by the Ministry of Industry and Trade